Our Company for your best service offers the possibility of returning or changing the products of your order in the following cases:
1) In the event of an erroneous execution of the order from our Hermitage, ie sending wrong products.
2) If the product has an obvious defect from the Construction Company.
*** Important: We do not accept refunds of any kind of Electronic Components and Batteries of any type and voltage (Volt)
In the above cases, the following apply:
- The return of the products must be within five (5) calendar days from the date of receipt.
- The product must be unused exactly as it was before the sale in its original packaging and with all the contents of the original packaging.
- The product must be accompanied by the original purchase receipt (retail receipt, or invoice).
- If the conditions for accepting the return of a product are met, the consumer is entitled to receive a credit note of equal value for the purchase of another product (s). All credits are made within 30 days of the return and receipt of the products from us.
- If you receive a defective product, please let us know as soon as possible about the product and the problem that has occurred. It is also necessary to send a photo with the defective product. If covered by the manufacturer's warranty, we undertake to obtain it and replace it at our own expense.
- In case Diamond Diamond's fault is proven, the cost of the return is borne by Diamond Models and the customer has the option of choosing whether to repay his money, a credit note of equal value to buy another product or resubmit the order.
- In this case, the product is picked up by your courier company.
- In the event of a fault on the part of the user, the latter shall bear the cost of packing and shipping.
- Diamond Models may modify its return policy by communicating the relevant new terms to its site.
- Since Diamond Models considers that the user abuses the right to return (eg returns repeatedly) or acts in bad faith, he may refuse to return the product even if the above terms and conditions are met.
- Before returning the product, you must contact us to let us know by phone: 2105444384
- If the product does not meet the above conditions, it will be returned to the user at his own expense.
- In any case, any damage to the product upon returning the product to the store is solely for the user.
- Diamond Models recommends that users carefully check the status of the products sold and the intact packaging in order to identify any obvious defects when delivering their order.
- You can cancel the order if you wish within 12 hours, free of charge, provided that the products have not been shipped from our headquarters, by telephone or by e-mail to info@Diamond-Models.gr